Shipments fail. Your growth shouldn’t.
Every delivery obstacle, from porch piracy to damaged boxes, is a direct threat to your brand’s reputation. ShieldKart takes the heavy lifting off your customer service team by providing intelligent, automated shipment protection. We turn the headache of shipping failures into a positive loyalty moment with rapid claims processing and a seamless resolution path.
By shifting the financial and operational risk of delivery issues to ShieldKart, you free your business to focus entirely on scaling. You gain more than just coverage; you gain a strategic partner committed to securing your revenue and protecting your customers at the most vulnerable stage of their journey: from the warehouse to their doorstep.
“ShieldKart has become an essential part of our post-purchase stack. It helps us manage shipment issues faster and create a smoother, high-trust experience for our customers, all while protecting our bottom line." Shipping Operations Manager, Premium DTC Brand.”
Head of Shipping Operations & Ecommerce DTC Brand
Leadership
Ann Chovey
Chief Executive Officer (CEO)
Ann Chovey is the visionary leader behind Shield AI, responsible for defining the company’s strategic direction and global growth. With over 15 years of experience in cybersecurity and enterprise technology, she has led multiple digital transformation initiatives across regulated industries including finance, healthcare, and SaaS.
Before joining Shield AI, Ann held senior leadership roles where she successfully scaled AI-driven security platforms and built high-performing cross-functional teams. Her expertise lies in aligning business innovation with regulatory compliance, ensuring organizations can adopt emerging technologies without compromising data security.
At Shield AI, Ann is focused on empowering businesses to embrace Generative AI confidently while maintaining transparency, trust, and compliance.
Chris P. Bacon
Chief Operating Officer (COO)
Chris P. Bacon oversees global operations, delivery excellence, and customer success at Shield AI. With a strong background in DevSecOps and large-scale SaaS operations, Chris ensures that Shield AI’s platform delivers seamless, secure, and scalable performance to clients worldwide.
He brings over a decade of experience in optimizing operational processes, implementing secure development pipelines, and driving efficiency in high-growth tech environments. Chris has worked closely with enterprise clients to integrate compliance frameworks such as GDPR and NIS into operational workflows.
At Shield AI, he plays a key role in transforming strategy into execution—ensuring that every product deployment meets the highest standards of security and reliability.
Marsha Mellow
Managing Director (MD)
Marsha Mellow leads business expansion, partnerships, and strategic initiatives at Shield AI. With extensive experience in international markets, she specializes in scaling SaaS businesses and building strong alliances across Europe, the Middle East, and global enterprise sectors.
Her background includes leadership roles in AI-driven compliance solutions, where she helped organizations navigate complex regulatory environments while accelerating digital innovation.
At Shield AI, Marsha focuses on expanding the company’s global footprint, strengthening partner ecosystems, and enabling organizations to adopt secure AI solutions aligned with evolving regulatory standards.
Teri Dactyl
Chief Technology Officer (CTO)
Teri Dactyl is the technology architect behind Shield AI’s platform, leading innovation in AI-powered data protection and compliance systems. With deep expertise in machine learning, data privacy, and secure system design, she drives the development of cutting-edge solutions that protect sensitive information in real time.
She has a proven track record of building scalable AI systems and leading engineering teams in fast-paced startup environments. Her work focuses on designing intelligent systems that proactively detect risks, prevent data leaks, and ensure regulatory compliance.
At Shield AI, Teri is committed to advancing secure AI technologies that enable organizations to innovate without compromise.
Join Our Mission
At Shieldkart AI, we believe the post-purchase journey should be as seamless as the purchase itself. Our mission is to help ecommerce brands reduce friction, recover revenue, and deliver better customer experiences through intelligent automation and protection tools. We are always looking for people who want to build meaningful solutions for modern commerce.
Grow with ShieldKart
With ShieldKart, your business gains more than just a tool, it gains a strategic advantage. You get a smarter post-purchase platform built for protection, efficiency, and scale. From predictive risk management and package protection to automated claims workflows, we help brands streamline operations while building unbreakable customer trust.